FAQ

Processing Times: Once you place an order, you will receive an order confirmation email. This means your order is processing. All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Generally, orders are processed immediately, but the timeframe is provided in case there are unexpected circumstances.

Shipping Times: Once your order has shipped, you will receive a confirmation email with tracking information. Average shipping time to the contiguous United States is 4-10 days, but is dependent upon carriers’ shipping timeframes. Shipping within Oahu is approximately 2-3 days. There may be potential USPS delays out of my control.

Please consider that all orders are shipping from Hawaii using the lowest cost shipping methods available to keep the cost to the customer affordable.

Shipping is available to the United States only to all 50 states, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

No international shipping is currently available.

Shipping rates are based weight of the order and are calculated and reflected at checkout as below:

Flat shipping rate: $5.00 per order.

Carriers (currently USPS) are selected based on lowest cost.

Discounts may be offered from time to time, which may include free shipping with a minimum purchase using a discount promotional code. Promo codes are announced on the website, emails, and social media

All sales are final. No returns, exchanges, credits, or refunds will be processed. Due to the nature of the items (hygienic concerns) and the cost to process returns, exchanges, credits, and refunds, we are unable to offer returns, exchanges, credits or refunds.

If you have any issues with your order or are unhappy with your purchase, please contact us here and we will try our best to make it right.